ParksGo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit the ParksGo website, create an account, request a transport quote, register as a transport operator, submit a bid, make an enquiry or use any of our services.

This policy is intended to explain our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

ParksGo is an online platform connecting customers requiring transport services with transport operators, particularly within the park home, leisure home and specialist transport sectors.

We may also introduce users and operators to additional business services, including fuel cards, telecommunications, insurance and vehicle finance.

For data protection purposes, the data controller is:

ParksGo Ltd
Office 31, 14 Neptune Court, Vanguard Way, Cardiff, Wales, CF24 5PJ

Email: info@parksgo.co.uk

2. Information We Collect

The information we collect depends on how you interact with ParksGo.

Account Information

When you create an account, we may collect:

• Your name
• Business or company name
• Email address
• Telephone number
• Postal or business address
• Account login information
• Your ParksGo account type and preferences

Transport Operator Information

If you register as an operator, we may also collect information including:

• Company details
• Trading name
• Company registration number
• Contact details
• Service areas
• Vehicle and fleet information
• Operator licence information
• Insurance information
• Uploaded licences and supporting documents
• Services offered
• Operator profile information
• Quotes and bids submitted through ParksGo
• Job history
• Customer communications and feedback

Transport Quote & Job Information

When you request transport services or submit a job, we may collect:

• Collection and delivery locations
• Contact information
• Property or vehicle information
• Transport dates
• Photographs
• Dimensions
• Access information
• Special transport requirements
• Messages exchanged with operators
• Quotes and bids
• Job status and history

Please avoid providing unnecessary personal or sensitive information within job descriptions, photographs or messages.

Enquiries

If you enquire about a ParksGo service such as:

• Fuel cards
• Business mobile SIMs
• Insurance
• Lorry or vehicle finance
• Other operator benefits

we may collect the information necessary to process your enquiry and, where appropriate, pass it to the relevant service provider.

Technical Information

When you use our website, we may automatically collect technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Dates and times of visits
• Website usage information
• Cookie identifiers

This information may be collected through server logs, cookies and analytics technologies.

3. How We Use Your Information

We may use your personal information to:

• Create and manage your ParksGo account
• Provide access to the ParksGo platform
• Publish and manage transport opportunities
• Connect customers with transport operators
• Allow operators to submit quotes and bids
• Facilitate communication between users
• Process enquiries
• Provide customer and operator support
• Verify operator information
• Maintain platform security
• Prevent fraud, abuse and unauthorised activity
• Improve ParksGo and our services
• Send service-related notifications
• Administer payments where applicable
• Maintain appropriate business and accounting records
• Introduce you to requested third-party products or services
• Comply with legal and regulatory obligations

Where permitted, we may also contact you about ParksGo products, services, benefits or opportunities that we believe may be relevant to you.

4. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely upon:

Contract

Where processing is necessary to provide a service you have requested or fulfil our contractual obligations to you.

Legitimate Interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include operating and improving ParksGo, preventing fraud, maintaining security and communicating with existing business users about relevant services.

Consent

Where you have specifically agreed to a particular use of your information, such as certain forms of marketing or non-essential cookies.

You may withdraw your consent at any time.

Legal Obligation

Where we are required to process or retain information to comply with applicable law.

5. Sharing Information With Transport Operators

A fundamental part of ParksGo is connecting customers with suitable transport operators.

When you submit a transport opportunity, relevant information about the job may therefore be made available to registered ParksGo operators.

This may include information such as collection and delivery areas, transport requirements, dates, photographs and other information required to assess the job.

Contact information may be shared where necessary to facilitate an accepted job or otherwise provide the requested service.

6. Sharing Information With Third-Party Providers

Where you request information or a quotation for an additional ParksGo service, we may share your details with an appropriate third-party provider.

For example, this may apply when you request:

• A fuel card
• A business mobile quotation
• An insurance quotation
• Vehicle or asset finance
• Another business service promoted through ParksGo

We will only share information reasonably necessary to process the enquiry.

Once your information has been provided to an independent third-party provider, that organisation may become a separate data controller and will process your information in accordance with its own privacy policy.

7. Other Organisations We May Share Data With

We may also use trusted organisations to help us operate ParksGo, including providers of:

• Website hosting
• Cloud infrastructure
• Email delivery
• Payment processing
• Analytics
• Customer support
• IT and cybersecurity
• Professional legal and accounting services

These organisations are only provided with information necessary to perform their services and, where required, are contractually required to protect your personal information.

We may also disclose information where required by law, regulation, court order or a legitimate request from a competent authority.

8. Payments

Where payments are made through ParksGo, payment processing may be provided by a specialist third-party payment provider.

ParksGo does not necessarily receive or store your complete debit or credit card details. Payment information may instead be submitted directly to the relevant payment processor.

The payment provider will process information according to its own privacy and security policies.

9. Marketing Communications

We may send you information about ParksGo services, operator opportunities and relevant business benefits where we have an appropriate lawful basis to do so.

Where consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained within an email or by contacting us.

Service-related communications necessary for operating your account or completing a transaction are not considered marketing communications.

10. Cookies

ParksGo may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the platform and improve our services.

Some cookies are essential for the website to function.

Where required by law, non-essential cookies such as analytics or advertising cookies will not be placed until you have provided the appropriate consent.

Further information should be provided within our Cookie Policy and cookie consent system.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may vary depending upon:

• The type of information
• Whether you have an active ParksGo account
• Our contractual relationship with you
• Legal and regulatory requirements
• Accounting requirements
• Fraud prevention
• The need to establish, exercise or defend legal claims

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Disclosure
• Alteration
• Destruction
• Misuse

These measures may include access controls, secure hosting, encryption, authentication, monitoring, backups and appropriate internal procedures.

However, no internet-based service can guarantee absolute security.

13. International Data Transfers

Some of the technology and service providers used by ParksGo may process information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.

This may include relying upon UK adequacy regulations or appropriate contractual safeguards.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of your information
• Withdraw consent where processing relies upon consent

These rights are not absolute and exemptions may apply.

We may need to verify your identity before processing a request.

15. Automated Decision-Making

ParksGo does not intend to make decisions that have significant legal or similarly significant effects on individuals solely through automated processing unless this is clearly explained and permitted by applicable law.

16. Children’s Privacy

ParksGo is a business and transport platform and is not intended for use by children.

Users must meet any minimum age requirements specified within our Terms & Conditions.

17. Links to Other Websites

Our website may contain links to websites operated by other organisations.

ParksGo is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to ParksGo, our services, technology or applicable legislation.

The latest version will be published on the ParksGo website together with the date it was last updated.

19. Contact Us

If you have any questions about this Privacy Policy or how ParksGo handles your personal information, please contact:

ParksGo Ltd
Office 31, 14 Neptune Court, Vanguard Way, Cardiff, Wales, CF24 5PJ

Email: info@parksgo.co.uk

20. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

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Important: This policy should be completed with ParksGo’s legal company name, registered address, company number and privacy contact details before publication. It should also be reviewed against the actual services, analytics tools, payment processors, CRM systems, marketing platforms and third-party providers used by ParksGo.